Refund policy
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, the item must be:
- In the same condition as received
- Unused and unworn
- In original packaging
- With all tags intact
- Accompanied by a receipt or proof of purchase
To initiate a return, please contact us at:
📧 care@sipnpause.com
Note: Returns and refunds are only possible after approval through email. Items sent without prior approval will not be accepted.
Return Process
Once your return request is approved:
- We will provide instructions on how and where to send your package
- Return shipping will be arranged as per our guidelines
- Customers may be responsible for applicable return charges
- A restocking fee may apply where applicable
Damages & Issues
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect product, contact us immediately at:
📧 care@sipnpause.com
We will review and resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
- Personal care products
- Perishable goods
- Custom or personalized products
- Sale items
- Gift cards
- Hazardous or flammable materials
If you are unsure about your product’s eligibility, please contact us before submitting a return request.
Exchanges
Exchanges are allowed only if the product is found damaged or broken.
To receive a replacement quickly:
- Request and complete a return
- Place a new order after your return is approved
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery, without providing any reason.
Returned items must meet our standard return conditions.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection via email.
If approved:
- Refunds will be processed to your original payment method
- Processing time: Within 10 business days
Please note that banks and payment providers may require additional time to reflect the refund.
If more than 15 business days have passed since approval, contact us at:
📧 care@sipnpause.com
Contact Information
For any return or refund-related queries:
📧 Email: care@sipnpause.com
📞 Phone/WhatsApp: +91 9911076360
🕒 Support: 24/7