Privacy policy

Last Updated: January 30, 2026

Sip n Pause operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Sip n Pause is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, billing/shipping address, phone number, email

  • Financial Information: Payment details, transaction records

  • Account Information: Username, password, preferences

  • Transaction Information: Purchase history, returns, exchanges

  • Communications: Messages sent to our support team

  • Device Information: IP address, browser type, device identifiers

  • Usage Information: Interaction with our website and Services

Personal information does not include anonymous or de-identified data.

Sources of Personal Information

We collect information from:

  • Directly from you
  • Automatically through cookies and similar technologies
  • Service providers
  • Partners and third parties

How We Use Your Personal Information

We use your information to:

1. Provide and Improve Services

  • Process orders and payments
  • Manage accounts
  • Arrange shipping and returns
  • Customize your shopping experience

2. Marketing and Promotions

  • Send promotional emails, messages, and offers
  • Display personalized advertisements

3. Security and Fraud Prevention

  • Protect accounts and transactions
  • Detect and prevent fraud

4. Communication

  • Provide customer support
  • Respond to inquiries

5. Legal Compliance

  • Comply with laws and legal processes
  • Enforce our policies

How We Share Your Information

We may share your information with:

  • Shopify and service providers (payments, logistics, analytics, support)
  • Marketing partners
  • Shipping partners
  • Affiliates
  • Legal authorities (if required)
  • In business transfers (mergers, restructuring, etc.)

All third parties handle data according to their own privacy policies.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to help provide and improve our Services.

To learn more, visit:
https://privacy.shopify.com

You may exercise your rights through Shopify’s Privacy Portal.

Third-Party Websites

Our Services may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

Children’s Data

Our Services are not intended for children.

We do not knowingly collect personal data from children under the age of majority. If such data is identified, it will be deleted upon request.

Security and Data Retention

We use reasonable security measures to protect your data. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide Services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your data
  • Request deletion
  • Correct inaccurate data
  • Request data portability
  • Opt out of marketing emails

You can unsubscribe from promotional emails anytime.

To exercise your rights, contact us using the details below.

We may verify your identity before processing requests.

Complaints

If you have concerns about how we handle your data, contact us first. You may also lodge a complaint with your local data authority.

International Transfers

Your personal data may be transferred and processed outside India.

For transfers to the EU/UK, we rely on approved legal safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

For privacy-related questions or requests, contact:

📧 Email: care@sipnpause.com
📞 Phone/WhatsApp: +91 9911076360

Support Available: 24/7